WELCOME TO EEI
TERMS AND CONDITIONS OF ENROLMENT AND REFUND POLICY
All international students must meet the following entry requirements:
The following terms and conditions apply to all applications for study at Empyrean Education Institute as an international student. They must be read, understood, and accepted by the applicant or any person acting on their behalf, including the education agent or parent/guardian if the applicant is under 18 years of age. All international students must be over 18 years of age before they can commence their studies at Empyrean Education Institute. The applicant acknowledges that all information and supporting documents provided in the application are complete, true, and accurate. By signing this offer letter, the applicant agrees to enter an agreement with Empyrean Education Institute with the following terms and conditions of enrollment, including the refund policy.
Empyrean Education Institute reserves the right to vary the Terms and Conditions of Enrollment as may be necessary to comply with any laws or regulations of the Commonwealth or State Governments.
This agreement and the availability of the complaints and appeals processes do not remove the right to take further action under Australia’s consumer protection laws. Empyrean Education Institute’s dispute resolution processes do not circumscribe the applicant’s right to pursue other legal remedies.
If you need help please visit the following page: Contact Us
TERMS AND CONDITIONS OF ENROLMENT AND REFUND POLICY
Course Fees and Other Fees Payable
International Student Refund and Cancellation Policy
Late Payment and Non-Payment of Fees
Tuition fees & charges
Student Code of Conduct, Attendance and Dress Code
Personal Information and Privacy Notice
Application for Course Credit
Course Fees and Other Fees Payable
- All fees and charges are payable in Australian dollars and GST exempt.
- All fees and charges are correct at the time of printing. Empyrean reserves the right to vary the fees at any time without prior notice.
- The Application / Registration Fee is a one-off payment and is non-refundable. Initial deposit for the CoE and deposits for all packaged CoEs, are non-refundable.
- All fees must be paid in advance as per payment terms outlined in this offer letter. Refund or cancellation fees will be calculated based on fees paid in advance. If a student cancels the course without the full one-term fee being paid in advance, Empyrean reserves the right to collect the unpaid fees based on the refund and cancellation policy. The student may remain liable to pay other costs incurred by Empyrean in recovering any outstanding monies, including debt collection agency fees and legal costs, if applicable.
- Students may pay up to (but not more than) 50 percent of the total course fee upfront.
- Course fees do not cover other charges such as accommodation fees, living expenses, resource/material fees, tools kits, textbooks, stationery, equipment and government agency charges, and other incidental charges.
- Course instalment fees are due on the commencement date of the course and the start date of each term. Payment of fees is required by the due date on the invoice. Penalty fees will be applied to all late payments.
- Students are required to pay the fees during any public holidays, term/holiday breaks, or workplace training periods.
- All course fees are non-transferrable except in cases of documented ill health and may only be transferred to other courses within Empyrean or at the discretion of Empyrean’s management.
- Empyrean reserves the right to cancel any course before the commencement of the course should it deem necessary and a full refund of all payments will be given to the applicant.
- Empyrean will not issue any Qualification or Statement of Attainment to a student if the student has any outstanding fees owing to Empyrean, including any other courses completed with Empyrean.
- Miscellaneous fees and unit reassessment and re-enrolment fees may apply in addition to the course fee throughout the course enrolment – please refer to the miscellaneous fee schedule and unit reassessment fee schedules on Empyrean’s website:
International Student Refund and Cancellation Policy
- If the student wants to cancel a course after a confirmation of enrolment (CoE) is issued, the following refund/cancellation calculation will apply regardless of whether a student visa has been granted.
- This refund policy applies to all course fees and non-course fees paid to Empyrean and includes any fees paid to an education agent for Empyrean as per the Offer Letter. This policy applies to both commencing and continuing students.
- Any request for refund/cancellation must be submitted in writing via the Empyrean Course Cancellation Application form and submitted to the College via email to students@eei.wa.edu.au, addressed to the Student Support Officer.
- All applications for a refund/cancellation due to student visa refusal must be accompanied by visa refusal advice from the Department of Home Affairs
- Notice is calculated based on receipt of the signed Empyrean Course Cancellation and Refund Application Form.
- The Cancellation Application form will not be processed where the signature on the form does not match the student’s signature as shown on other documents provided by the student for admission.
- Refund / Cancellation will not be processed if the supporting documentation is incomplete.
- Where a refund is due, the refund amount will be calculated as per the Refund and Cancellation Policy. Refunds will be paid to the student unless written authorization is given by the student in favor of another party.
- The processing time for the refund/cancellation can be up to 20 working business days.
- Empyrean will not refund any money paid by an international student or intending international student in relation to a course if a student has been granted a bridging visa or temporary visa pending determination of permanent residency or has been granted permanent residency after the commencement of the course of studies or after Course fees have been paid. The student must complete the current study period on a full-fee basis and may apply to recommence the course in the next term as a domestic fee for service student.
- Student will receive a remittance advice when the refund is paid.
- If students pay their fees via an education agent, the refund calculation form and the refund will be sent to his/her agent first, and the agent will pass the refund onto the student.
- If student is transferring to another institution approved by Empyrean, Empyrean may choose to transfer the refund to the receiving institution. No refund will be paid to a third party unless it is indicated at the time the refund application is lodged.
- Other fees paid in advance such as accommodation fees, airport meeting fee, OSHC, will be refunded in full if that service has not been used.
- A notice of withdrawal due to illness or disability, death of a close family member, political or civil event that prevents acquittal may be accepted as grounds for either a total or partial refund of fees. Supporting documentary evidence must be provided at the time of application for refund and the amount of refund will be at the discretion of Empyrean management.
- The refund policy is subject to review as required.
- Students may lodge an internal appeal against refund calculation by completing a Refund Appeal Form which is available from Student Services. Students must allow 10 working days to process all appeals. Empyrean will provide a written response to the appeals. If students are not satisfied they may use the Institute’s external appeal process or include a third party of their choice at their own expense.
- All amounts referred to in the Refund Policy are in Australian Dollars (AUD). Empyrean is not liable for any loss incurred due to currency fluctuation.
- All bank charges incurred by Empyrean in issuing a refund will be met by the student.
|
Reason for Refund / Cancellation |
Notification Period
|
Cancellation Penalty
|
Refund on course fee paid
|
| Application for a visa is unsuccessful before course commencement date | Proof of visa refusal letter from Department of Home Affairs | Application fee $250 | Full refund on all course fee paid less $250 application fee Refer to Note 1 |
| Application for a visa is unsuccessful after course commencement date | Proof of visa refusal letter from Department of Home Affairs with a course cancellation notification | Application fee $250 and pro-rata amount of course fees used calculated on a weekly basis | Full refund on all course fee paid less $250 and any unused portion of the course fee |
| New and continuing student with a CoE withdraws before course commencement date | More than 10 weeks before the course commencement date. | Application fee $500 And non-refundable deposit of $250 for each packaged CoE | Full refund of tuition fees paid in advance less $ 500 and $250 deposit for each packaged CoE |
| More than 4 weeks and up to 10 weeks before the course commencement date. | Non-Refundable fees withheld + 40% of one term course tuition fee is payable | 60% refund of tuition fees paid in advance | |
| 4 weeks or less before course commencement. | Non-Refundable fees withheld + 70% of one term course tuition fee is payable | 30% refund of tuition fees paid in advance | |
| New and continuing student with a CoE withdraws after course commencement date Refer to Note 2 | After Course Commencement with one full term’s notice in advance | Non-refundable application fee $250 and $300 course cancellation administration fee | No refund on current term fee. Full refund on any course fees paid in advance for subsequent terms |
| After Course Commencement with less than one full term’s notice. | Non-Refundable fees $500 and $300 course cancellation administration fee and one term course fee in lieu of notice period | No refund of tuition fees paid in advance | |
| Student enrolment is cancelled by Empyrean due to gross or serious misconduct by the student | At all times | Non-refundable fees and 100% of current term fee | No refund |
| Continuing student who has been terminated as a result of unsatisfactory academic progress. The appeal is unsuccessful and the student is withdrawn from Empyrean | After course commencement date and within Week 1-2 of current term | Non-refundable fees and 30% of current term fee | 70% of current term fee paid in advance |
| Empyrean withdraws offer or fails to provide programs offered or terminates an Education Service | Before the course commencement date | N/A | Full refund |
| After the course commencement date | N/A |
Refund on the unused portion of the pre-paid course fee and resource fee Refer to Note 3 |
Note 1 – Empyrean is not required to provide a refund if the visa was refused for one or more of the following acts or omissions by the student that directly or indirectly caused the student to default:
Note 2 – At least one full term’s notice in writing is required of a student’s intention to withdraw from a course. If less than one term’s notice is given, in addition to the student receiving no refund of the course fees they have already paid, the student has an obligation to pay the following term’s fees in lieu of the required notice period
Note 3 – Refund on resource fee is calculated based on the unused portion of the resources fee.
Definition of Student Default
- Student does not turn up on the agreed course start date as per international student written agreement and has not informed or communicated with Empyrean directly or via their agents
- Student withdraws from the course either before or after the agreed course start date
- Student breached a condition of his/her student visa or Empyrean’s student code of conduct
- Non-payment of fees to Empyrean
- Student failed to turn up in class for three consecutive scheduled class contact time
Late Payment and Non-Payment of Fees
Tuition fees & charges
TUITION FEES & CHARGES
Check our tuition fess & charges trhougt the following link: Tuition fees & charges
Student Code of Conduct, Attendance and Dress Code
Personal Information and Privacy Notice
Application for Course Credit
Application for course credit.
Applications for course credit based on Recognition of Prior Learning (RPL) or Credit Transfer (CT) or Mutual Recognition (MR) should be submitted at the time of application and at least 14 days before the course commencement date and up to 2 weeks after the course commencement. Exemptions will be granted based on skills and education that a student has already acquired from other appropriate courses in Australia or in other countries. Fees may apply for RPL applications. A RPL application form with information pack is available for download from Empyrean’s website or from the admissions office. All applications must be accompanied by a non-refundable application fee of A$200. Course credit or exemptions will only be granted where it can be shown that the student has successfully completed other studies that are either:- Of a similar duration
- Studied at a similar or higher level
- Of similar content
Appeals
Complaints and appels procedures
General Appeals
Appealing decisions to report breach of academic or attendance requirements
Appealing deferrals, suspension or cancellation of enrolment decisions
External Appeals
Complaints and appels procedures
General Appeals
Appealing decisions to report breach of academic or attendance requirements
Appealing deferrals, suspension or cancellation of enrolment decisions
External Appeals
Do you need help?
Get in touch with us
- admissions@eei.wa.edu.au
Phone
- +61 8 92281600