Support for Students
Our Student Services team works in partnership with our trainers, academic coordinator, administrative staff, and where required, outside support agencies to improve the educational outcomes for all our students. Our services team is here to support and assist all students to create the best learning atmosphere to reach their objectives.
The focus of the Student Services team is to engage with all students and support a positive learning environment, providing opportunities and pathways for success for all students. Our team will provide support services such as time management, writing resumes, administrative assistance, job postings, career guidance, providing advice as and when required. Contact student services students@eei.wa.edu.au
Empyrean Education Institute understands that it might be challenging for students to cope with their everyday life, studies, and work-life, especially for international students who are away from their homes to settle in a new environment. Students may experience concerns
Our student services team is here to offer confidential support and assistance, to help students to cope with any personal or study-based challenges. They can also liaise with trainers and provide referral information for ongoing support.
If necessary, students may be referred to a specialized counselling service covered by their health cover. All information during wellbeing support sessions is kept confidential.
Please contact student services for more information.
| ORGANIZATION | WEBSITE | PHONE |
|---|---|---|
|
Alcohol and drug support line |
Metro: (08)94425000 Country :1800 198 024 |
|
|
Parenting WA Line |
1800 654 432 |
|
|
Ngala Parenting line |
Metro: (08) 9368 9368 Country: 1800 111 546 |
|
|
Kids Helpline |
1800 55 1800 |
|
|
Parent helplines and hotlines |
|
|
|
Family Relationship Advice Line |
1800 050 321 |
|
|
Family Helpline |
1800 643 000 |
|
|
Equal Opportunity Commission |
1800 198 149 |
|
|
Fair Work Ombudsman |
13 13 94 |
|
|
Wageline |
1300 655 266 |
|
|
Lifeline |
9261 4444 |
|
|
Sane Australia Mental Health Helpline |
1800 187 263 |
|
|
Beyond blue |
1300 22 4636 |
|
|
headspace National Youth Mental Health Foundation |
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|
Relationships Australia Western Australia |
1300 364 277 |
|
|
Ethnic Disability Advocacy Centre (EDAC) |
1800 659 921 |
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health direct |
1800 022 222 |
|
|
Black dog institute |
Emergency | 000 Lifeline | 13 11 14 |
|
|
Australian Government Department of Immigration and Citizenship |
General: 13 18 18 Passport: 13 12 32 |
|
|
Multicultural features |
08 93368282 |
Our student services team and the academic team will assist the student who requires English language support. Empyrean Education Institute has links with specialist English schools to provide language support to our students, please contact us for more information.
Students with special language, literacy, and numeracy skills support are requested to contact the academic team and student services team so as necessary arrangements can be done.
Most international students may require documents to be attested from a Notary public.
Please visit their website for further details:
Notary Express – https://www.notaryexpress.com.au/services
Documents can be certified by a:
Justice of the Peace: https://www.wa.gov.au/service/justice/civil-law/find-justice-of-the-peace-your-area
Commissioner for Oaths/Declarations : https://courts.justice.wa.gov.au/_files/Professions_witness_statutory_declarations.pdf
- If you wish to or need to go on leave / holiday, then you must apply for it and provide some evidence. Leave applications will not necessarily be approved depending on the length of time required. Student leave applications are available from Reception or from Student Services. Please see Student services before you book or make plans.
- If you are planning a holiday, then please plan during term breaks. Please see Student Services if you need to take leave during the study period before you make plans or book.
- If you wish to change or alter or cancel your course, then you must fill out a Course Variation form (Withdraw or Transfer Form, Defer or Change Location) . All applications will be considered on merit and on the evidence provided. Course Variation requests may not necessarily be granted. Please refer to Empyrean’s withdraw, cancellation policy, and refund policy.
- If you require any documents, you need to fill out a Document Request form and submit to reception or Student Services.
- You must fill out a document request form if you require:
- A holiday letter for your employer
- A course completion letter for visa purposes
- A confirmation of study letter for agent or visa purposes
- Any other letter you may require assisting you with your study or visa
- Students who have any outstanding fees will not be issued any documents including qualifications until all outstanding fees have been settled.